Frequently Asked Questions

Updated 2020-03-12

 

GENERAL

Is there a registration cost?

What is the liability policy?

How to change the password?

More information?

 

FOR PARKING HOST 

How to offer my parking spot?

How to choose your price?

What to write at Park at and Description?

What if the car is parked overtime?

Do I need to pay tax?

 

FOR DRIVERS 

How do I book a parking spot?

What if I want to park longer in the same parking spot?

How to cancel a booking?

Navigation?

 

 

 

GENERAL

 

Is there a registration cost?

No, the registration is free of charge for the parking host and the driver.

 

What is the liability policy?

We encourage parking hosts and drivers to mutually respect the property (parking and car) and not involve in the act of damage. Parking in the shared spot is similar to any other parking in the City, which is associated with its own risk. To create a transparent system, we encourage users to leave a review or provide a rating after the parking experience. In case of damage or insecurity, notify us and we will inspect the issue. Please see more details in the General Terms and Conditions.

 

How to change the password?

Click on the Forgot password link in the login page. If you are logged in and want to change the password, then go to my profile. The platform confirms your identity using an sms code.  

More information?

See Terms and conditions for further information. 

 

 

FOR PARKING HOST

 

How to offer my parking spot?

It's free to list your spot with ApParkingspot, and it only takes a few minutes. From the mobile app menu choose host mode and add your spot. 

How to choose your price?

You can choose the price freely, it is a good idea to use a price similar to others in the same area, but a competitive price gets more bookings. You can freely select hourly, daily, weekly and monthly prices.

Choose the total price that you want to rent out your spot for. We take up to 20% commission for the service, so we don’t add later extra fees for the drivers and make it easy for everyone to understand. That fee covers all the payment and servers fees, and future updates so we can be even better. 

In case of subletting a spot your parking spot owner (e.g. APCOA) will take part of the 30% commision. 

 

What to write at Park at and Description?

“Park at” is the name or number of the parking spot. If there is no visible identified you can write a short description.

“Description” is where you'll provide any specific instructions that will help the driver find or access your spot. For example how the driver would get hold of a key or permit if required

 

What if the car is parked overtime?

If you as a host have discovered an incorrectly parked vehicle, you should document your experience and complain to ApParkingSpot via support@apparkingspot.com. ApParkingSpot will, when handling your complaint, request photographs, videos or other documentation that can prove what you have experienced. Be sure to photograph or film the license plate of the incorrectly parked vehicle. In addition to this documentation, you must enter the booking reference in your complaint. ApParkingSpot pays out 500SEK in case of a valid case.

 

Do I need to pay tax?

You are fully responsible for your tax obligations. At the time being up to 40 000 kr rent income in sweden is free of tax. See more at (SWE): https://www.skatteverket.se/omoss/press/pressmeddelanden/2019/2019/hyrutskattefrittupptill40000kronor.5.8bcb26d16a5646a148a24b.html

 

 

FOR DRIVERS

 

How do I book a parking spot?

Search, Enter your destination and the dates and times you'd like to park.

Choose your spot,  by pulling up the description page and you'll see the description with a photo.

Book, To reserve the parking spot, you must have payment validated with paynova and specify the vehicle you like to park. After selecting “Book” you must confirm the booking. After this you’ll find the booking in ”My bookings”

 

What if I want to park longer in the same parking spot?

If you prefer to park longer, extend your reservation by booking the same parking. However, extending the reservation is possible only if it is available.

We encourage you to stick to the reserved time and respect the other users if they need to access the parking.

 

How to cancel a booking?

We are still working on a function to cancel booking from the application, please contact us at support@apparkingspot.com if you want to cancel. Please note the cancelation policy at the General Terms and Conditions.

Navigation? 

In the first version you can copy and paste the address from booking details to your favourite navigation app.